By Mark Robinson
Insurance Journal
There’s trouble facing businesses nationwide, including those in the insurance space, coming in the form of lawsuits on behalf of visually impaired individuals against the owners and operators of websites not optimized for screen-reader technology.
No industry seems to be immune from the wave of complaints and demand letters from plaintiffs’ attorneys claiming violations of the Americans with Disabilities Act, a federal law requiring that public places – this includes hotels, restaurants, shops and, yes, insurance-related establishments – be accessible to people with disabilities.
