Amanda Monroe was extensively quoted in CoStar News following her presentation at last week’s HR in Hospitality Conference: Houston, where she addressed the growing legal scrutiny surrounding hotel and restaurant service charges. Amanda discussed the multimillion-dollar class action exposure hospitality operators face when fee disclosures lack clarity and shared practical guidance on reducing risk through transparent language, standardized contracts, employee training, and consistency across the customer transaction lifecycle. As Amanda has emphasized, these are critical considerations as regulators and plaintiffs’ attorneys place increased focus on fee transparency across the hospitality industry.
