When the Insurance Department Comes Knocking: How Producers Should Respond to Consumer Complaint Inquiries

Mark Robinson breaks down what every insurance producer needs to know when the Department of Insurance comes knocking. In an article for Risk & Insurance, Mark delivers practical, no-nonsense guidance for agents and brokers facing consumer complaint inquiries, spotlighting what regulators are really after and how to respond effectively and professionally. A timely read for those navigating the complex intersection of insurance sales and regulatory compliance.