Mark Robinson is set to deliver two can’t-miss sessions at the upcoming 2025 American Agents Alliance Conference & Expo—the largest P&C event in the West. On Friday, September 26, he’ll break down how hashtag#insurance agents can respond effectively to consumer complaints and reduce E&O exposure, including Requests for Assistance filed with the California Department of Insurance. Then, on Saturday, September 27, Mark will join other industry leaders on a panel titled “Navigating the Deal: What Insurance Agency Owners Must Know About M&A in 2025,” providing agency owners with actionable insights on preparing for and executing successful transactions in today’s competitive market.