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FCC Clarifies TCPA Exemptions for Health Care Calls

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by Marc Jacobs and Ketakee Kane
The Journal of Health Care Compliance
January 2016

Marc Jacobs and Ketakee Kane’s article, “FCC Clarifies TCPA Exemptions for Health Care Calls,” was published in the January 2016 issue of The Journal of Healthcare Compliance.

From the article

"In 1991, Congress passed the Telephone Consumer Protection Act (“TCPA”), which was enacted to protect the privacy interests of consumers by placing restrictions on unsolicited contacts from automated telephone calls, facsimile machines and automatic dialers… The effects on the health care industry have been enormous, and have impacted the way that industry professionals communicate with patients to provide important health care information—ranging from treatment to follow up, appointment reminders, prescription refills, and even to billing, account and collection related information.  On July 10, 2015, the FCC finally addressed the issues raised by the health care industry concerning the TCPA’s failure to keep up with emerging technology as it relates to mobile phones."

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