Labor Look: Managing the Millennial Hospitality EmployeePDF
Dana Kravetz's article, "Labor Look: Managing the Millennial Hospitality Employee," was published in the February 2015 issue of Hotel Management.
From the article...
"Millennials comprise the roughly 80 million people who were born between 1976 and 2001. A great deal has been written about this unique generation that has grown up immersed in a world of technology and social media: They are frequently stereotyped as self-involved with a strong sense of entitlement, coddled and even labeled “Generation Me.” Regardless of whether these frequently bandied-about assertions are true, in the next few years, millennials will make up approximately 40 percent of the U.S. population. In the hospitality industry, this means not only tailoring and reshaping services to accommodate millennials, but also recognizing that an increasing percentage of employees are currently, or will be, part of this generation. "
View Article (available on page 12)