Recording Customer Service Phone Calls: Permissible or Penal?PDF
Marc Jacobs and Jordan Bernstein' article, titled "Recording Customer Service Calls: Permissible or Penal?" was published on December 19, 2013 on Smart Customer Service.
From the article:
"Consumer protection attorneys across the country have made sure that copious numbers of plaintiffs have received billions of dollars in punitive damages for strict liability laws that punish businesses for failing to properly notify consumers that a call is being recorded."