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Best Practices for Avoiding and Responding to a Cyber-Attack

PDF 2015 AAHOA Annual Convention & Trade Show
Long Beach, CA
April 23, 2015

Lara A. H. Shortz presented on “Best Practices for Avoiding and Responding to a Cyber-Attack” at the 2015 AAHOA Annual Convention & Trade Show on April 23. She discussed how hotels, resorts and restaurants are particularly vulnerable targets for data breach incidents, which have recently dominated the news, and are becoming more frequent and damaging by the day.  While many industries have been victimized by cyber intruders, hospitality enterprises face unique challenges due to the variety of personally identifiable information (“PII”) they process and maintain, including customer credit card information and employee social security numbers. However, there are best practices that owners and operators can follow to safeguard against these attacks, and policies that can be implemented to ensure that data breaches are swiftly discovered, and effectively halted in the event that one occurs.

In this session, Lara discussed recent major data breaches in the hospitality sector. She examined security threats for hoteliers both externally and internally, and reviewed legal requirements for protecting information as well as responding to breaches in order to mitigate damage. Most importantly, She explored how training employees on policies and procedures can significantly reduce the risk of attack. Attendees walked away with practical tips regarding intrusion response planning in order to protect their databases, and in the process, their reputations.

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